Before you go: SaaS Churn Benchmarks 2026

Median monthly churn for B2B SaaS at your size is 6.2%. Top quartile sits at 2.8%. Read the full breakdown — by industry, ARR stage and segment — on our blog.

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Founding cohort · 50 seats · Q3 2026 launch

See which customers
are quietly churning.

Score every paying B2B SaaS account on churn risk continuously. Designed to surface behavioral signals earlier than monthly revenue metrics — at €59/mo, not enterprise-CSP prices.

€59/mo
ChurnBase · founding price
$10k–$50k+/yr
Enterprise CS platforms (high end)
Lock €59/mo founding rate →
Founding cohort capped at 50 seats this quarter.
🛡️ Refund guarantee — if we don't launch by Q4 2026, every paid month is refunded · €59/mo locked for the life of your subscription · Cancel anytime
€59/mo
founding price · locked for life of subscription
50 seats
founding cohort · capped this quarter
Q3 2026
target public launch
No annual minimum
monthly billing · cancel anytime
Refund-backed
no launch by Q4 2026 = every paid month refunded
Building in public · Founding cohort capped at 50 seats this quarter
— founding members
— on waitlist
The problem

Churn signals are there.
You just can't see them in time.

Most SaaS teams find out a customer is leaving when they cancel. By then, there was no alert, no signal, no chance to act.

The risk was visible for weeks. The behavioral signals were there. But without the right tool, nobody saw them.

ChurnBase changes that.

The product

See every at-risk account.
Act in seconds.

At-risk customer · spotlight
Live
Lena M.
Account Director · €1,290 MRR
91%
at risk
Behavioral signals · last 14 days
Admin login frequency
−86%
Feature usage
−38%
Support sentiment
neg.
Payment health
ok
Suggested action
Draft save-email referencing 14-day login drop; offer strategy call.
Live · 4 critical accounts · Illustrative preview · Q3 2026 beta
Pre-order · Early access

Lock in your
founding price.

Founding price open until public launch (Q3 2026). After launch: €99/mo.

Founding pre-order 50/50 seats this quarter
Lock in your founding price.
Full platform access begins at launch — Q3 2026. Founding price locked for the life of your subscription.
€59 /mo · billed today €99/mo at public launch
vs €4,000–12,000+/yr typical for Customer Success Platforms — ChurnBase founding: €708/yr
  • Full platform access from launch (Q3 2026)
  • Real-time risk scores & behavioral signals
  • Beta access 4 weeks before public launch
  • Vote on the roadmap · founder Slack channel (opens with beta)
  • Founding price locked for the life of your subscription
Lock in €59/mo →
Risk-free · full refund if we don't launch by Q4 2026
Cancel anytime · Outside EU? Charged in your local currency at Stripe checkout.
Secured by Stripe · Terms · refund policy · 14-day withdrawal
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Step 1 · Sources
Billingpayments & plans
Productusage events
Supporttickets & tone
CRMaccounts & owners
Specific integrations finalized with the founding cohort before launch.
Step 2 · Score
Acme Corp91%
Northwind LLC87%
Globex Studio82%
Pied Piper42%
Step 3 · Flag
Acme Corp · 91% risk
Admin login frequency dropped 14 days. Billing dispute opened on Mar 02. Feature breadth -38% MoM.
⚠ Critical
Step 4 · Act
Team chat alertplanned
Save-email draftplanned
Outbound webhookplanned
Specific outbound channels finalized with founding cohort. One-click outreach is a Q3 2026 launch target — not a live integration today.
01
The core idea

Fused score,
not single-signal.

Usage, billing, support and stakeholder engagement combined into one risk score per paying account. No single signal predicts churn — patterns do.

02
Granularity

Account-level,
not cohort.

Every paying account gets its own score. No more "your March cohort churned 8%" — you see which accounts, which signals, which week.

03
Time horizon

Predictive window,
not real-time-only.

Designed to surface risk in the weeks before the cancel button — when intervention still works. Most dashboards report churn after the fact.

04
Price

€59,
not €1,500+.

Founding price €59/mo, standard price €99/mo at Q3 2026 launch. No procurement, no annual minimum, no per-seat tax.

05
Roadmap

Cohort-voted,
not vendor-dictated.

Founding members vote on what ships next. We publish what we're building, why, and when — and we say "no" to feature requests in public.

Why ChurnBase?

Built for one thing.
Done right.

FeatureChurnBaseDIY / SpreadsheetSubscription analytics†Enterprise CSPs†
Real-time churn alerts✓ planned✗✗✓
Account-level risk scores✓ plannedManualBasic metrics✓
Predictive ML model✓ planned✗✗Varies by vendor
One-click outreach✓ planned✗✗✓
SetupDesigned for self-serve setupDaysHoursOften weeks (per public G2 reviews)
Price€59/mo foundingFreeFrom ~€99/mo (vendor list prices)Typically €1,500+/mo (vendor list prices)

† "Subscription analytics" refers to tools such as Baremetrics and ProfitWell; "Enterprise CSPs" to platforms such as Gainsight and ChurnZero. Feature checks describe the public scope of those categories as of 2026 — they do not represent a verified head-to-head test. ChurnBase rows marked "planned" are roadmap claims for the Q3 2026 launch and may change.

ROI Calculator

How much is churn
costing you right now?

Monthly Recurring Revenue
€25,000
Current Monthly Churn Rate
5.0%
Monthly churn loss
€1,250/mo
Annual churn loss
€15,000/yr
Illustrative upside (20% recovery)
€3,000/yr
vs. €708/yr for ChurnBase founding
Illustrative assumption only — a 20 % recovery rate is a worked example, not a product guarantee. Actual results vary by segment, signal quality and outreach execution.
Integrations

Built around the signal sources you already use.

ChurnBase will plug into the data layers a typical B2B SaaS already runs — without prescribing a specific vendor stack.

Planned integration categories
Concrete vendors and connector priority are finalized with the founding cohort before the Q3 2026 beta. Founding members vote on the launch set.
Talk to the founders

Book a 15-min call before you buy.

Pre-ordering at €59/mo is a small commitment, but we know it's still a commitment to a product launching in Q3 2026. If you want to ask anything — fit for your stage, integration details, the refund commitment, what the beta will actually include — a real founder will jump on Zoom for 15 minutes.

Email to book a slot →
No sales script. Just questions and honest answers. Reply within 24h on business days.
FAQ

Questions you might have.

What is behavioral churn prediction software? +
Behavioral churn prediction software is a class of B2B SaaS tooling that combines product-usage signals, billing health, support patterns and engagement data into a single risk score per customer. Unlike traditional health scores — which rely on static rules and gut-weighted inputs — behavioral systems learn which signal combinations precede cancellation and surface accounts weeks before the cancel button gets pressed. The category sits between subscription analytics (Baremetrics-class tools that report churn after the fact) and full Customer Success Platforms (Gainsight, ChurnZero — sales-led, six-figure deals). ChurnBase sits in the middle: focused on the prediction layer with one-click outreach, priced for operators rather than enterprise procurement.
Is this a pre-order? The product doesn't exist yet? +
Yes, this is a pre-order. The core risk-scoring engine has been prototyped on sample data; the production pipeline ships with the beta. The full product isn't live yet. We're targeting Q3 2026 for public launch. Founding members get beta access 4 weeks before the public. You're paying to lock in your founding price and get first access.
When am I charged? +
Immediately when you pre-order. Your €59/mo billing starts today. This is how you lock in the founding price — €59/mo stays in place for as long as your subscription is active, even when we raise to €99/mo at public launch in Q3 2026. If you cancel and later resubscribe, you'd pay the then-current price.
What if the product never launches? +
If we fail to launch by Q4 2026, we'll stop billing immediately and refund every month you've paid — no questions asked. We're building this in public; our founding members aren't taking a bet with their money.
What do founding members get that others won't? +
Your price is locked at €59/mo for as long as your subscription stays active. You get beta access 4 weeks early, a direct line to the founders (Slack channel opens with beta), a vote on the roadmap, and the founding member badge inside the app. None of this is available after launch.
How does ChurnBase compare to ChurnZero, Gainsight, or Custify? +
ChurnZero, Gainsight, Totango and Custify are full Customer Success Platforms — broad scope, sales-led, four- to six-figure annual deals. ChurnBase is focused on the prediction layer with one-click outreach, priced for operators (€59/mo founding, €99/mo standard). The right choice depends on stage: under €1M ARR you don't need a CSP yet. We compare all seven tools side-by-side in 7 best churn prediction tools compared in 2026. See also our dedicated ChurnZero alternative, Gainsight alternative and Vitally alternative pages.
What size B2B SaaS is ChurnBase built for? +
ChurnBase is built for B2B SaaS with at least 20 paying subscriptions and €5k+ MRR. The sweet spot is 5–50 employee companies between €10k–€500k MRR who need account-health visibility but cannot justify a $10,000+/yr Customer Success Platform. Below 20 customers, behavioral signals are too sparse to score reliably. Above $5M ARR, you usually have dedicated CS tooling already.
When will ChurnBase be available? +
Public launch is targeted for Q3 2026. Founding members get beta access 4 weeks before public launch. The risk-scoring engine, signal-ingestion pipeline, one-click outreach, integrations and admin UI are in active development; the exact feature set at beta is shaped together with the founding cohort. Pre-orders today lock the €59/mo founding price for the life of the subscription, even after the public price rises to €99/mo.

Still reading? Then you know what to do.

✓

Pre-order confirmed.

Check your inbox for your confirmation email.
Here's what happens next:

Your price
€59/mo
Locked for the life of your subscription — even when we raise to €99 at launch.
Beta access
Q3 2026
4 weeks before public launch. Invite arrives by email.
Founders channel
Slack
Invite link in your welcome email. Vote on the roadmap.

Questions? hello@churnbase.io